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Policies and Privacy

Virgildonati.com Store offers Virgil Donati's official merchandise as soon as it's available. When you make a purchase, you will not be charged until your order actually ships

NOTE: All prices are in U.S. dollars unless otherwise specified.

Refund Policy

Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions:

- Items must be in their original condition, with original packaging and accessories
- Music merchandise (DVD's, CDs) must be unopened

Naturally, we can process returns and refunds only for items purchased from Virgildonati.com.

Just follow the 3 easy steps below:

1. On your packing slip, please write the reason for your return.
2. Wrap the merchandise securely and box it with the packing slip.
3. Affix the return label from the front of your packing slip on the package and ship to the address indicated on the label. *

We prefer that you use UPS or DHL or any kind of Insured Parcel Post for shipment.

If you do not have your packing slip, please indicate the order number on a separate piece of paper.

Our Merchandise Return Address:

Virgildonati.com
PO BOX 803143
Santa Clarita, California
91380
USA


Ordering Process


Click on "Add to Cart" for the item you wish to purchase. You will then be brought to a screen that shows all the items in your shopping cart. If you wish to add more items click on "resume shopping".

When you have finished placing items in your cart, click on "Checkout". This is located on the shopping cart screen.

You will then need to answer a few questions pertaining to your shipping and billing information.

After you have finished these steps, your order will process. Shortly after you will receive an e-mail confirmation.

You may use Visa, Mastercard, or PayPal for your online purchases. If you wish to purchase by eCheck, please use the PayPal service as we don't accept eChecks globally.


Returning a Gift?

Just return it to us within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. (Don't worry, we won't let them know about your return.)

Please be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift.

Damaged or Exchanged Items

We're sorry, we are not able to process exchanges online. Please contact us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Exchanges originating from and shipping to United States addresses are usually delivered within 2 - 3 weeks from time you put the exchange in the mail, as long as the product is available. If an item is on back order, delivery may be delayed until product is available. If an item is discontinued you will be notified via email. Product must be sent with original packaging. For damaged items please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A replacement will be sent if available, if not a refund will be processed.

Cancellations

If you would like to cancel your order, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If your order has already shipped from us, we can't cancel your order and you must follow the returns process describe above.

Refunds

Once we have received and processed the returned item, we will notify you via email of your refund. If the return is due to our error, Virgildonati.com will refund the entire cost of the original order including shipping.


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Virgildonati.com Privacy Assurance

As Virgil Donati's official website, we are firmly committed to ensuring your privacy. Information that you provide while visiting this web site is treated as restricted, sensitive information and we protect it using advanced technology.

Below is a full overview of our policies regarding your privacy.

Personal Information

Virgildonati.com uses your personal information to:

- Create a user-friendly and satisfying online shopping experience for you
- Quickly and expertly service your account
- Provide you with products you have requested
- Inform you about additional products or services that may be of interest to you

We want our customers to have complete authority over their personal information. In fact, you can visit our site without telling us who you are or revealing any information about yourself.

Our information gathering is initialized during the sales transaction process and when customers respond to promotional offers and direct communications. If you choose to give us personal information via the Internet that we or our business partners may need � either to correspond with you, process an order, or provide you with timely information � we will let you know how we plan to use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will honor that request. We do not spam or engage in intrusive campaigns.

We do not sell your personal information to third parties.

Information Security and Quality

We protect your account information by placing it on the secure portion of our Web site. Our network employs server authentication and data encryption technologies for added security.


Online Surveys & Contests

Surveys and contests are regularly featured on our site. We ask visitors for their contact information, and in some cases, demographic information, so that we can provide you with more targeted promotional offers. You always have the choice to opt out of receiving future mailings.

Cookies

A cookie is an element of data that a Web site can send to your browser for storage. The purpose: to provide more tailored communication from the Web site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Virgildonati.com's site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.
Links

Our Web site contains links to other sites. Virgildonati.com is not responsible for the privacy practices or the content of such Web sites.

For more information about our privacy policy, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Virgildonati.com Security Statement

Credit-card security is top of mind for consumers who shop on the Internet. That's why we use the latest server authentication and data encryption technology to ensure every transaction you make on our site is 100% secure. Plus, we safeguard your account information on the secure portion of our Web site, behind the firewall.

Your private information remains just that private. This allows you to shop for Virgil Donati's Merchandise with complete confidence and peace of mind.

 

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